FREQUENTLY ASKED QUESTIONS
How do you determine the price for a home or business?
Every location has its own unique features and needs, so pricing for each location will vary to a degree. During the estimate, we will go through the location to determine an approximate time needed to perform the work and we will set our price from there. If we require less time than anticipated, then we will refund the difference. It is important to note that first cleanings will always take longer than standard maintenance of the recurring cleanings, so the price will likely be higher for the first job.
How can I pay for the services?
We accept cash, check, and credit/debit card for payments. Payment is due the day your cleaning is scheduled. For credit and debit card payments, we can save this information for you and run the card upon completion of the services.
Do I need to be present for the cleaning?
You may be present if you wish, but it is not necessary. Many of our clients are busy with their days or are at work while we are cleaning, so they tend to not be home very much, if at all. Office cleanings are generally done after business hours so that there is no interference with the clientele and regular business activities. Access to each location will vary from one to the next, so we can discuss the best way to leave us access before your first cleaning.
Will I always have the same cleaners?
Generally, we will keep the same cleaners to each home unless circumstances arise (such as vacations, illness, or other scheduling situations) and changes need to be made. We find that using the same cleaner(s) for a job will yield consistency and better efficiency for a specific location, though, so we will certainly do our best to ensure the same cleaner(s) are used at each location.
Will someone be there to supervise?
In larger teams, there will be a designated supervisor to ensure certain tasks are being done and to create an organized system to optimize efficiency for the cleaning. Otherwise, there may not be a supervisor directly on site, but, from time to time, one will show up to check on the work being done and to ensure that the client is receiving the best service possible. We will also communicate with the client to see to it that they are happy.
Are you licensed and insured?
Yes, we are fully licensed and insured, so you can trust the we are here to properly serve our clients.
Do you provide your own supplies?
Yes, we do bring our own supplies, rags, vacuums, and mopping equipment, so you do not need to worry about purchasing anything in advance. If a client truly prefers for us to use their own supplies, then we will accommodate such a request.
Am I able to re-schedule if necessary?
Yes, we understand that circumstances arise and re-scheduling may be required. We only ask that you provide as much notice as possible so that we can best accommodate you and our other clients.
What if something was not cleaned well or at all?
Please let us know and we will make arrangements to return within the next 24 hours at no extra cost to you. Our goal is to keep things clean and to keep you happy, so if we have failed in this regard, then we definitely want to know.